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Crown Telephony

Effective Field-Based Employee Time Registration

For staff that cannot register their arrival or departure using the web or conventional timeclocks, the Telephony component of the Crown Workforce Management Suite enables authorised employees to perform a number of administration tasks with a simple, short telephone call to a designated number. An Interactive Voice Response (IVR) then guides them through the process.

The IVR dialogue is tailored to each installation using pre-recorded voice messages and it can be configured to capture a range of details, as well as providing information to the caller.

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