Crown Leisure & Entertainment Report
“People, profits and great guest experiences ”
During 2017 , Crown Computing Ltd conducted its inaugural Leisure and Entertainment Workforce Efficiency Trends survey across a range of UK based organisations.
As a British company of over 30 years, we have been at the forefront of workforce management technology and see first – hand across many sectors how the cost of labour can impact profitabi lity and reduce service levels if not managed efficiently. This survey will help inform organisations how best to utilise technology to maximise their workforce in order to deliver great guest experiences.
As guests continue to demand great experiences from the leisure and entertainment industry, technology promises to be the ‘great enabler’ delivering continual innovations at an ever decreasing cost, and ultimately reducing reliance on people. But the reality is that we are a long way from robots displacing people, and whilst guests may want the thrill or efficiency of technology, they still want it delivered with the ‘human touch’.
The full report, which is free to download is available below:Download Report