Crown Workforce Management - Tel: +44 (0)1827 309800

SUPPORT ANALYSIST

SUPPORT ANALYSIST

SUPPORT ANALYSIST

Crown is looking for an enthusiastic, self-motivated individual with good problem solving and communication skills to join the Customer Support team working, as a:

Support Consultant

The position is based at our offices in Tamworth.

Job Roles:

Customer Support

  • Provide Customer Support (1st and 2nd Line)
  • Analyse & Help Resolve Application issues
  • Sign off test application fixes
  • Maintaining accurate ticket information

Essential Attributes

  • Communications skills and active listening
  • Empathy with users
  • Acceptance of ownership
  • Patience and understanding
  • Investigative and diagnostic skills
  • Logical and measured in approach
  • Flexible

Desirable Skills

  • Experience providing application software support
  • WFM software

Competitive Salary and a Comprehensive benefits package including Pension scheme and Private medical is offered.

Please contact Sue Scott (SSCO@crowncomputing.co.uk) if you are interested in the above position.

Crown Computing is an equal opportunity employer.